Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you and Top Idea Australia Pty Ltd ACN 097 172 757 (ABN 15 097 172 757) ("Traleado", "we", "us", "our"), the operator of the Traleado platform.

By creating an account, accessing the Traleado website or mobile application, submitting a lead, purchasing a lead, or otherwise using the Traleado services, you agree to these Terms. If you are using the platform on behalf of a business, you confirm that you have authority to bind that business and "you" includes that business.

If you do not agree, you must not use the platform.

1. About Traleado

Traleado operates an online marketplace that connects:

• Sellers — Australian trade and service businesses (or their lead-generation partners) that source and submit prospective customer enquiries ("Leads"); and
• Buyers — Australian trade and service businesses that purchase Leads to grow their own customer base.

Traleado provides supporting services including lead intake forms, an AI-assisted verification engine that contacts prospective customers by telephone and SMS to verify the genuineness of an enquiry, a marketplace and matching engine, payment processing via Stripe, deals and campaigns infrastructure, a wallet and payouts system, and the related dashboards, reporting and APIs (collectively, the "Services" or the "Platform").

Traleado is a facilitator of transactions between Sellers and Buyers. We do not generate Leads on our own account, we are not a party to the underlying job or service contract between a Buyer and the prospective customer, and we are not a real-estate agent, broker or finance broker. Each Buyer and each Seller transacts in their own name and is responsible for their own dealings with prospective customers and counterparties.

2. Definitions

In addition to terms defined elsewhere in these Terms, the following definitions apply:

• "Account" — a Traleado user account, including all linked company profiles, users, payment methods, wallets and saved data.
• "ACL" — the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
• "AI Verification" — the automated telephone and SMS workflows we operate (directly or through service providers) to contact and verify Leads.
• "End Consumer" — the individual whose contact details and project information form the substance of a Lead.
• "Fees" — the buyer service fee, seller commission and any other fees we charge for use of the Platform, set out in section 9 or as published in the Platform from time to time.
• "Lead" — a record of a prospective customer enquiry submitted to the Platform, including the End Consumer's name, contact details, location, the service category and any additional information they have provided.
• "Lead License" — the limited, non-exclusive licence granted to a Buyer in section 8.1.
• "Listing" — a Lead made available for purchase through the marketplace.
• "Partner" — a Buyer that a Seller has explicitly invited and who has accepted, enabling private Lead routing outside the public marketplace.
• "Personal Information" — has the same meaning as in the Privacy Act 1988 (Cth) ("Privacy Act").
• "Privacy Policy" — our Privacy Policy at https://traleado.com/privacy, as updated from time to time.
• "Wallet" — the prepaid balance held by Traleado on a Buyer's or Seller's behalf in accordance with section 10.

3. Eligibility

To use the Platform, you must:

1. be at least 18 years of age;
2. be operating a legitimate trade, service or lead-generation business carried on in Australia (or, in the case of an individual employee, be acting on behalf of such a business);
3. if you are a Seller, hold and maintain a valid and active Australian Business Number (ABN) and, where applicable, any licences, registrations and insurances required to lawfully carry on your business; and
4. not be prohibited from receiving the Services under the laws of Australia.

We may, at any time, require evidence of any of the above and may suspend or terminate your Account if you fail to provide it.

4. Accounts and access

4.1 Registration

You must provide accurate, complete and current information when you create an Account, and you must keep that information up to date. You must not impersonate another person or business, or misrepresent your affiliation with any person or business.

4.2 Security

You are responsible for all activity that occurs through your Account, including activity by your employees, contractors and authorised users. You must keep your login credentials confidential and notify us immediately at team@traleado.com if you suspect any unauthorised access.

4.3 Sub-users

If you add additional users to your company workspace, you are responsible for their compliance with these Terms and you authorise their actions on your behalf, including the submission, purchase, listing, refund and payment of Leads.

4.4 Suspension

We may suspend or restrict an Account where we reasonably believe that you have breached these Terms, that there is a risk of fraud or harm to other users or to Traleado, that we are required by law to do so, or that suspension is necessary to investigate a complaint or dispute.

5. The Platform

5.1 What we provide

We make the Platform available "as is" and "as available". We may from time to time add, remove, modify or limit features, including changing how the verification engine, marketplace, deals, partners, wallets, refunds or pricing function. We will give reasonable notice of material changes that disadvantage users where it is practicable to do so.

5.2 Beta features

We may release features as "beta", "preview" or "experimental". Those features may be incomplete, may change without notice and are provided without any guarantee of performance.

5.3 Third-party services

The Platform integrates with third-party services including Stripe (payments), our AI voice provider (verification calls), email and SMS providers, Facebook Lead Ads, Zapier and others. Your use of those services is also subject to the terms and policies of the relevant provider. We are not responsible for third-party services except to the extent required by law.

6. Seller terms

6.1 Lawful sourcing and consent

You may only submit a Lead to the Platform where:

1. the End Consumer has consented to being contacted about the relevant trade or service enquiry;
2. you have a lawful basis under the Privacy Act and the Spam Act 2003 (Cth) to collect, hold and disclose the Personal Information in the Lead, including the right to disclose it to Traleado, to our verification service providers, and to one or more Buyers in the same service category;
3. the contact details in the Lead are accurate to the best of your knowledge and have not been obtained from the Do Not Call Register in contravention of the Do Not Call Register Act 2006 (Cth);
4. you have provided the End Consumer with all collection notices required under Australian Privacy Principle 5, including identifying Traleado and other Buyers as recipients; and
5. you are not aware of any restriction (statutory, contractual or otherwise) preventing the Lead from being submitted to the Platform or sold to a Buyer.

6.2 Lead quality

You must not submit Leads that are knowingly false, duplicated to artificially inflate volume, scraped without consent, generated by bots or other automated means without End Consumer interaction, harvested from the Do Not Call Register, or sourced in a way that breaches any law.

6.3 Authorisation of AI Verification

By submitting a Lead, you authorise us to use the contact information in the Lead to:

1. place an outbound telephone call to the End Consumer using our AI Verification service or a human operator;
2. record and transcribe the call for verification, quality and dispute-resolution purposes;
3. send SMS messages relating to the verification; and
4. retain the resulting recordings, transcripts, analysis and scores within the Platform for the retention period set out in our Privacy Policy.

You confirm that the consent you have collected from the End Consumer covers these activities. You indemnify us against any claim by an End Consumer alleging that they did not consent to being contacted, to call recording, or to the Lead being shared with Buyers, to the extent the claim arises out of a failure by you to comply with this section 6.

6.4 Listing Leads

You decide whether to list a Lead on the marketplace, route it privately to a Partner, or hold it within your own pipeline. Where a Lead is listed, you set the asking price, the sale mode (exclusive or multi-buy), the maximum number of Buyers and the listing expiry, subject to any constraints imposed by the Platform.

We may delist Leads from the marketplace, decline to publish them or reduce their visibility, including where verification has not completed, where verification has gone stale (more than 30 days since the most recent verification), where the seller's daily quota has been exceeded, where the Lead has been disputed, or where we reasonably believe a Lead breaches these Terms.

6.5 Seller payouts

We hold proceeds from Lead sales on your behalf and remit them to your linked Stripe Connect account in accordance with section 10. You are responsible for ensuring that your Stripe Connect account is correctly configured, that your banking details are accurate, and that you comply with Stripe's terms.

7. Daily quotas and quality controls

We operate a "daily lead cap" that limits the number of Leads each Seller may submit to the AI Verification engine each day, calibrated to that Seller's rolling 30-day verification success rate. Leads that exceed the cap are not rejected — they are persisted in your pipeline as "deferred" until quota becomes available or you manually release them.

We may operate other quality controls including pre-engine validators (name sanity, disposable email blocks, phone-format checks, recent-duplicate dedup) and per-Seller overrides set by our administrators. The current thresholds are documented within the Platform and may be tuned from time to time. Leads that fail validation are recorded in your pipeline as "rejected" with a reason and do not consume engine capacity.

8. Buyer terms

8.1 Lead Licence

Subject to your payment of all applicable Fees and your continuing compliance with these Terms, on completion of a Lead purchase we grant you, the purchasing Buyer, a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to:

1. contact the End Consumer by telephone, SMS or email, using commercially reasonable attempts, for the sole purpose of providing, quoting, scheduling or delivering the trade or service that is the subject of the Lead; and
2. continue to communicate with the End Consumer in relation to that specific enquiry through the normal course of providing the relevant service (including quote follow-ups, scheduling, on-site visits, invoicing and warranty matters),

(the "Lead Licence").

For the avoidance of doubt, this licence permits the multiple, ongoing contacts ordinarily required to win, perform and complete a trade or service engagement — it is restricted in purpose (the specific enquiry only) and conduct (subject to section 8.2 below), not in the number of contact attempts.

8.2 What the Lead Licence does not permit

The Lead Licence does not permit you to:

1. resell, share, syndicate, redistribute or sublicense the Lead or any Personal Information in it;
2. add the End Consumer to any general marketing list, database or CRM other than your own for the purpose of servicing the specific enquiry;
3. contact the End Consumer about goods or services unrelated to the enquiry;
4. continue contacting the End Consumer after they have asked you to stop, opted out, or been recorded on the Do Not Call Register in respect of the relevant channel; or
5. use the Lead in any way that breaches the Privacy Act, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) or the ACL.

8.3 Privacy compliance by Buyers

You must handle the Personal Information in each Lead in accordance with the Privacy Act and the Australian Privacy Principles, including by:

1. providing the End Consumer with a collection notice (which may be provided at the first point of contact);
2. on request, allowing the End Consumer to access and correct the Personal Information you hold about them;
3. responding to opt-out, unsubscribe and "do not call" requests promptly; and
4. taking reasonable steps to protect the Personal Information from misuse, interference, loss and unauthorised access, modification or disclosure.

8.4 Sale modes

• Exclusive: a Lead sold on an exclusive basis is sold to a single Buyer. The Lead is removed from the marketplace at the point of purchase.
• Multi-buy: a Lead sold on a multi-buy basis may be sold to up to the maximum number of Buyers specified by the Seller (or set by the Platform). Each Buyer receives the same Lead Licence and is independently responsible for compliance with section 8.

8.5 No guarantee of conversion

You acknowledge that a Lead is information about a prospective customer enquiry, not a guaranteed sale. We do not warrant that any particular Lead will respond, transact, be available, be a good fit for your business, or convert into revenue.

9. Fees and GST

9.1 Fee structure

The current published fee structure is:

• Buyer service fee: 2.5% of the listed Lead price, payable by the Buyer on each purchase.
• Seller commission: a tiered commission of 10%, 15%, 25% or 35% of the listed Lead price, payable by the Seller, with the applicable tier determined by the verification mode applied to the Lead and its verification outcome. The current tiers are displayed in your seller dashboard.

9.2 GST

All Fees are inclusive of Australian Goods and Services Tax ("GST") where applicable. Top Idea Australia Pty Ltd is registered for GST. On each Lead transaction we will issue (or facilitate the issue of) the relevant recipient-created tax invoices and tax invoices in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Sellers acknowledge and agree that where a recipient-created tax invoice is issued, Traleado may issue it on the Seller's behalf in the manner permitted by the ATO.

9.3 Changes to Fees

We may change the Fees from time to time. We will give you at least 14 days' notice of any increase to a Fee that applies to existing arrangements, except where the change is required by law or reflects a change in the tax rate. Continued use of the Platform after the effective date of a Fee change constitutes acceptance of the change.

9.4 Mobile-app billing restrictions

Where you access the Platform through the Traleado iOS or Android mobile application, the rules of the relevant app store (Apple App Store, Google Play) restrict the in-app payment methods we may offer. Specifically:

• Wallet top-ups by credit or debit card are not available inside the native mobile application;
• Card-on-file payments and changes to billing details are not available inside the native mobile application;
• Purchases made using your existing Wallet balance, payouts to your bank, and Stripe Connect seller onboarding remain available inside the native mobile application; and
• All payment functionality remains fully available through your mobile web browser or the Traleado desktop site.

This is a requirement of the app stores and is not a restriction we have imposed on the Service.

10. Wallet, payments and payouts

10.1 Wallet

Your Wallet is a prepaid balance held by Traleado that you may use to pay for Lead purchases and Fees. Your Wallet balance is not a deposit account and does not earn interest. You may withdraw available Wallet funds to a verified bank account or, where applicable, request a refund to your original payment method, subject to identity checks and any required holds.

10.2 Payment processing

Card payments, bank transfers and ACH-equivalent payments are processed by Stripe. By providing payment details, you authorise us and Stripe to charge the relevant amounts to your chosen payment method. You are responsible for ensuring that you have authority to charge the payment method and for any fees levied by your card issuer or bank.

10.3 Failed or reversed payments

If a payment fails, is reversed, charged back or otherwise unwound, we may (without limitation): deduct the relevant amount from your Wallet; recover the amount from your linked payment methods; suspend access to the Platform; reverse the Lead Licence in respect of any Lead purchased with the failed payment; and refer the matter for collection or to relevant authorities.

10.4 Stripe Connect

Sellers receive payouts through Stripe Connect. Use of Stripe Connect is also subject to the Stripe Connected Account Agreement and Stripe Services Agreement available at https://stripe.com/connect/legal. We are not Stripe's agent and do not control the timing or content of Stripe payouts beyond initiating them.

11. Lead refunds and disputes

11.1 Eligible grounds

Subject to section 11.4, you may submit a refund request in respect of a purchased Lead within 14 days of purchase where:

1. the contact details supplied in the Lead are materially incorrect or non-functional (for example, the phone number does not connect, the email address bounces, or the End Consumer denies any enquiry);
2. the Lead is a duplicate of another Lead you have already purchased on the Platform;
3. the End Consumer's stated service requirement materially misrepresents the actual job (for example, the service category is outside the scope of the listed category); or
4. another ground that we, acting reasonably, accept.

11.2 Ineligible grounds

The following are not grounds for refund:

1. the End Consumer chose not to proceed with you;
2. the End Consumer was uncontactable despite the Lead's contact details being correct (after reasonable attempts);
3. the End Consumer accepted a competing quote;
4. the Lead converted to a smaller job than expected;
5. you decided not to pursue the Lead; or
6. you failed to contact the Lead within a commercially reasonable time of purchase.

11.3 Process and outcome

To request a refund, submit a dispute through the Platform's dispute tools within the 14-day window, including any evidence you wish us to consider (call logs, screenshots of bounce notices, etc.). We will investigate the request and may consult the Seller. Our decision is final unless you have rights under the ACL that cannot be excluded.

Where a refund is granted, we will credit the Lead price and Fees to your Wallet (or, at our discretion, to your original payment method). Where applicable we will reverse the corresponding payout to the Seller.

11.4 Statutory rights

Nothing in this section limits your rights under the ACL, including the consumer guarantees that apply where the Services are supplied to you as a "consumer" within the meaning of that law.

12. Marketplace and listings

12.1 Visibility

Lead Listings are visible in the marketplace only while the underlying Lead has a positive terminal verification status, the Listing has not expired, and the Listing has not reached its maximum buyer count. We may further restrict visibility based on the End Consumer's geography, the listed service category, the Lead's age, and Buyer eligibility.

12.2 Delisting

A Listing may be removed from the marketplace automatically (for example, after a verification status change, on expiry, when a Lead has been purchased the maximum number of times, when the daily quota is exceeded, or when the verification has gone stale) or manually by the Seller or by Traleado. Delisting is not a refund event.

12.3 Auto-routing and partners

Where a Seller has configured a form or campaign for auto-routing, Leads will be assigned to Buyers in accordance with the routing rules selected by the Seller (push-to-one, first-come, multi-buy, partner-first). Partners receive Leads outside the public marketplace under the terms of the relevant partner arrangement.

13. Deals and campaigns

Sellers may create Deals and Campaigns to offer Buyers a defined volume of Leads in a category at a negotiated price, deposit, lead temperature, lead type and service area. Deals operate as a relational model of negotiation: lines are individually negotiated, offer revisions are immutable, and acceptance creates a binding commitment between the Seller and the Buyer to deliver and accept Leads in accordance with the accepted offer, subject to these Terms.

A Buyer that accepts an offer authorises Traleado to debit the Wallet (or charge a linked payment method) for any deposits required by the accepted offer, and for the Lead price as each Lead is delivered against the line. A Seller that accepts an offer commits to deliver Leads in accordance with the line until the agreed volume or expiry is reached.

If a party fails to deliver on or accept an agreed Deal line, the non-defaulting party may close the line, claim a refund of unused deposits, and (where applicable) recover the value of undelivered or unaccepted Leads in accordance with these Terms and the ACL.

14. Acceptable use

You must not, and must not permit any person using your Account to:

1. use the Platform for any unlawful purpose, or in a manner that breaches any law including the Privacy Act, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), the ACL, the Telecommunications Act 1997 (Cth) or any state-based surveillance devices law;
2. submit, purchase, transmit or store content that is defamatory, harassing, abusive, threatening, deceptive, fraudulent, infringing, obscene or otherwise objectionable;
3. attempt to circumvent, defeat or interfere with any security, rate-limiting, verification, dispute or quota control of the Platform;
4. probe, scan, scrape, reverse-engineer or test the vulnerability of the Platform without our prior written consent (other than security research conducted in good faith and reported responsibly);
5. use the Platform to develop or train a product that is intended to compete with the Platform, or to extract bulk data from the Platform other than through features designed for that purpose (such as exports of your own Leads);
6. use the Personal Information of any End Consumer for any purpose other than the purpose for which the Lead Licence was granted;
7. impersonate any person or business; or
8. take any action that imposes an unreasonable load on the Platform or interferes with other users' enjoyment of the Platform.

15. Intellectual property

15.1 Our IP

The Platform, including all software, designs, text, graphics, trade marks, logos, AI verification prompts and analysis logic, scoring methodologies, form templates and other materials made available by Traleado, is owned by Traleado or its licensors and is protected by Australian and international intellectual property laws. Other than the rights expressly granted under these Terms, no rights are transferred to you.

15.2 Your content

You retain ownership of the data, content and materials you submit to the Platform, including Leads, form configurations, branding assets and messages ("Your Content"). You grant Traleado a non-exclusive, royalty-free, worldwide, transferable, sublicensable licence to host, store, copy, transmit, display, process and otherwise use Your Content for the purposes of operating, securing, improving and promoting the Platform and supplying the Services to you and to other users (including, in the case of Leads, sale to Buyers and processing by our verification providers).

15.3 Feedback

If you provide us with feedback, suggestions or ideas about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction.

16. Service availability

The Platform is provided "as available". We do not warrant that the Platform will be uninterrupted, error-free, free from malicious code, or compatible with any particular hardware or software. We may schedule maintenance windows, take down features for repair, or change service providers, in each case taking reasonable steps to minimise disruption.

We do not offer a service level agreement unless we expressly agree one in writing.

17. Disclaimers and consumer guarantees

17.1 To the extent permitted by law

Other than guarantees, warranties and rights that cannot be excluded under the ACL or any other law, we exclude all conditions, warranties and representations (express or implied) in relation to the Platform and the Services, including any implied warranty of merchantability, fitness for a particular purpose, completeness, accuracy or non-infringement.

17.2 Statutory guarantees

Where the Services are supplied to you as a "consumer" within the meaning of the ACL, certain statutory guarantees apply that cannot be excluded. Where we are entitled to limit our liability for a breach of one of those guarantees, our liability is limited, at our option, to the resupply of the Services or the payment of the cost of resupplying the Services.

17.3 No advice

Nothing on the Platform constitutes legal, financial, tax, accounting, business or professional advice. You should obtain independent advice where appropriate.

18. Limitation of liability

18.1 Cap on liability

Subject to section 18.2 and to the extent permitted by law, our total aggregate liability to you in connection with the Platform, the Services and these Terms (whether in contract, tort, statute or otherwise) is limited to the greater of:

1. AUD $100; and
2. the total Fees paid by you to Traleado in the twelve (12) months immediately preceding the event giving rise to the liability.

18.2 Excluded losses

To the extent permitted by law, we are not liable to you for any:

1. loss of revenue, loss of profit, loss of business, loss of goodwill or loss of opportunity;
2. loss of, or damage to, data, where the loss or damage was not caused by our wilful misconduct;
3. loss arising out of the unavailability of the Platform, the inaccuracy of a Lead, the conduct of a Buyer or Seller, or the conduct of an End Consumer; or
4. indirect, consequential, special or punitive damages.

18.3 Application

Nothing in this section 18 limits or excludes liability where it would be unlawful to do so. Where the Services are supplied to you as a "consumer" within the meaning of the ACL, this section applies subject to section 17.2.

19. Indemnity

You indemnify Traleado, its officers, employees and contractors against all loss, damage, cost, expense and liability (including reasonable legal costs) suffered or incurred as a result of:

1. your breach of these Terms;
2. your breach of any law in connection with your use of the Platform, including the Privacy Act, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), the ACL or any state-based surveillance devices law;
3. a third-party claim that the Personal Information in a Lead you submitted was collected, held or disclosed without lawful consent;
4. a third-party claim arising out of your contact with an End Consumer;
5. fraud, wilful misconduct or negligence by you or your personnel; and
6. a chargeback or payment reversal caused by your action or inaction.

Our right to be indemnified is reduced to the extent that the relevant loss is caused by our own breach, fraud or negligence.

20. Suspension and termination

20.1 Termination for convenience

Either party may terminate these Terms at any time by closing the Account through the Platform's account closure tools (or, if those are unavailable, by emailing team@traleado.com).

20.2 Termination by us

We may immediately suspend or terminate your Account, in whole or in part, where:

1. you have materially breached these Terms;
2. we are required to do so by law, a court, regulator or payment processor;
3. continuing to provide the Services would expose us, our users or third parties to material harm or risk; or
4. you are or become insolvent.

20.3 Effect of termination

On termination, the Lead Licences granted to you in respect of Leads you have purchased survive only to the extent reasonably required to complete contact with the relevant End Consumer about the original enquiry, subject to your continuing compliance with section 8. Wallet balances will be refunded to a verified bank account in accordance with our verification procedures, less any amounts owed to Traleado or to other users. Sections 6.3 (indemnity for consent), 8.2 (restrictions on Lead use), 8.3 (privacy obligations), 11 (refunds), 14 (acceptable use), 15 (IP), 17 (disclaimers), 18 (limitation of liability), 19 (indemnity), 22 (disputes) and any other section that by its nature should survive, survive termination.

21. Changes to these Terms

We may change these Terms from time to time. The current version is always available at https://traleado.com/terms. If we make a material change, we will notify you (for example, by email or an in-Platform notice) and give you a reasonable opportunity to review the change. Material changes take effect on the date specified in the notice, and your continued use of the Platform after that date constitutes acceptance.

Where a change re-gates the Platform (that is, requires you to re-accept the Terms before continuing), we will present the updated Terms to you on next sign-in and will not record your acceptance unless you affirmatively accept them.

22. Disputes, governing law and jurisdiction

22.1 Notice and good-faith negotiation

Before commencing any legal proceedings, you agree to give Traleado written notice of the dispute at team@traleado.com and to negotiate in good faith for at least 30 days to resolve it.

22.2 Governing law

These Terms are governed by the laws in force in the State of Queensland, Australia.

22.3 Jurisdiction

You and Traleado submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

22.4 ACL preserved

Nothing in this section limits your rights under the ACL to pursue a complaint with a state or federal regulator (including the Australian Competition and Consumer Commission) or to take action in a court of competent jurisdiction.

23. General

23.1 Entire agreement

These Terms, together with the Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and Traleado in relation to the Platform and supersede all prior agreements, representations and understandings.

23.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to a related body corporate or to a purchaser of all or substantially all of our business or assets, in which case we will use reasonable efforts to notify you.

23.3 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

23.4 No waiver

A failure or delay by either party to exercise a right or remedy is not a waiver of that right or remedy, and a single or partial exercise of a right or remedy does not preclude further exercise.

23.5 Notices

We may give notice to you by email to the address associated with your Account, by an in-Platform message, or by a notice posted on the Platform. You may give notice to us by email to team@traleado.com. Notices are taken to be received 24 hours after sending (if by email) or when posted on the Platform.

23.6 Force majeure

Neither party is liable for a failure to perform where the failure is caused by an event beyond that party's reasonable control, including a natural disaster, pandemic, act of government, failure of telecommunications or internet infrastructure, or third-party service outage.

23.7 Independent contractors

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and Traleado.

24. Contact

If you have any questions about these Terms, please contact us:

Top Idea Australia Pty Ltd (trading as Traleado) ABN 15 097 172 757 Email: team@traleado.com Web: https://traleado.com